FAQ
FAQ
You can pick up your order at our warehouse:
- Laagwaalderweg 32
- 1793 ED De Waal
- The Netherlands
Yes, when you pick up your order at our warehouse we have a forklift to load the products in the truck.
We work with various pallet sizes based on the quantity of your order.
The following pallet sizes are available:
- Small pallet: 60x80x15 cm
- Europallet: 80x120x14,5 cm
- Blockpallet: 120x100x13 cm
- Large pallet: 120x120x13 cm
When you pick up your order we will always send you the reference number in advance. The reference number is stated on the shipping documents.
You can place an order by contacting our sales team at sales@dewitoils.com. Our sales team will provide you with all the necessary information in regards to the product you are looking for. They will make a quotation for you based on the quantity you wish to receive.
Yes. If you would like to split your order across multiple addresses you can indicate this when you place your order.
We do not have a minimum order quantity. You can choose the following packaging options:
- Bulk
- IBC’s net weight 900 kg
- Metal drums net weight 25, 50 & 190 kg
- HDPE containers 5,10 & 25 kg
A minimum order quantity does apply to our consumer packaging ranging from 10 ml to 1000 ml bottles. Contact sales@dewitoils.com for more information.
When we dispatch your order we will always indicate by email when your order will be sent out.
Your order is placed when you agree with the quotation we have offered you and you wish to receive an order confirmation. Your order is successful when you have received the order confirmation.
Yes, you can track your order when it is shipped using DPD or UPS. We will send you the tracking number so you can follow your order.
As a supplier and producer of plant-based oils we put a strong emphasis on treating our materials responsibly. Our company and our products undergo regular quality controls to provide the best quality and ensure food safety. For several years now, we have been working according to the ISO 9001:2015 standard.
Our business hours are:
Monday – Friday from 8.00 am to 4.30 pm (CET)
During our opening hours you can contact us via email at info@dewitoils.com or call us at +31 222 31 00 80.
We accept wire transfer as a payment method. Payment by check and credit cards are not accepted.
The lead time is based on the availability of your products, the packaging you wish to receive and your location. We can calculate the approximate lead time for you prior to your order.
We have a range of organic specialty oils that can be found here: Organic Oils.
You will always receive the Product Specifications and the Certificate of Analysis for the product when you place an order.
Send us an email at info@dewitoils.com or call us at +31 222 31 00 80 (8 am – 4.30 pm CET) during our company opening hours. Or fill in the contact form below and we will reach out to you as soon as possible.
Payment for new customers is 100% in advance. Thereafter, payment terms vary from 30 to 60 days from the invoice date.
We ship worldwide.
You are allowed to return your order when the quality of the product does not meet the standards that we promised. Please contact the sales person with whom you have communicated for the placement of your order to explain the issue with the product, and he/she will help you further. You can always contact sales@dewitoils.com for questions in regards to our return policy.
If you have a specific question in regards to a product you can email sales@dewitoils.com or fill in the contact form below. Our sales team will contact you and provide you with more information.
No, we do not test our products on animals.
Our office and distribution centre are located on the island Texel. When travelling to Texel, you must take the ferry that departs in Den Helder. For more information about the departure times and tickets click here.
When using public transport to travel to Texel you must take the train to Den Helder. From Den Helder Station you can take a bus to the ferry. For more information about the departure time and tickets for the train click here.
